Frequently Asked Questions

The platelet compartment is validated for one unit, any additional would need to pass individual validation tests.

Yes, inside the platelet compartment.

Refer to pack out or validation instructions.

Link: https://packmaxq.com/resources/

No. The gel packs are chosen precisely and changing them could alter the cooler performance.

If the cooler can be validated using the gel packs then they can be used even after their expiration date. The expiration date is provided to let the user know that the gel packs may not be at their optimal state and may require replacements.

Yes, all gel packs can be bought separately in sets.

Refer to pack out or PQ instructions.

Link: https://packmaxq.com/resources/

We recommend that fully charged coolants be used each time a cooler is sent out of the blood bank.

Not at this time. The MaxConnect application is only available in the iOS and Android mobile platforms.

Once MaxQ receives an order for a recalibration, we will fulfill the order and send a new sensor with a return label to send the old sensor back. The user will have 7 days to return the old sensor or will be charged for an additional sensor.

The MaxConnect app needs to be connected to the internet to work either using WiFi or cellular connection. Check to see if your device is connected and you are able to browse the internet. If the device internet is working fine, then it is likely that your hospital IT team is blocking the server access. Please connect us to your IT team by copying support@flymaxq.com and we are happy to work with your IT team to enable access.

Please follow the cleaning instructions in the resources page.

The Alpha Cooler is a retired model of the MaxQ OR Cooler product line. This cooler had similar capabilities as the MaxConnect system. MaxConnect sensors can be used in the old Alpha coolers.

Yes, it is the same box but different coolants are used. R10 is validated for transport storage of 2-3 units of red blood cells between 1 to 6C. RT10 is validated for transport storage of controlled room temperature platelet units between 20 to 24C.

Link: https://packmaxq.com/resources/

If your cooler is no longer on the website, it is most likely discontinued. Contact support@flymaxq.com for additional support.

‘Bench time’ is conditioning a frozen coolant on a table top for a required amount of time at room temperature.

For validating the cooler, we recommend using a data logger with an external probe for tests. Recommended logger.In case, you want to use the data logger without a probe, an alternative will be to place the logger body between two units of payload and use a rubber band to keep them together. This may result in variance in the data collected using this method compared to the data presented in MaxQ’s validation guide.

Please email support@flymaxq.com. Include the order number, date of purchase and the reason for requesting return.

Yes, you can pay with any type of credit card. Please call our office 405-466-5629 or email billing@flymaxq.com to request a payment link.

It depends on the item. Please contact support@flymaxq.com and mention the item you are trying to purchase to get an accurate estimate.

Please email support@flymaxq.com with your purchase order number to receive your order status. If you placed your order through one of our distributors, please contact your representative.