Please read this document carefully as it contains very important information about your rights and obligations, as well as limitations and exclusions that may apply to you.
Privacy Policy
MaxQ is committed to maintaining your trust and confidence. The following online privacy policy is intended to protect and secure the personally identifiable information (any information by which you can be identified) you provide to us online. In addition, MaxQ will not send you e-mail that you have not agreed to receive. We may periodically send you e-mail announcing news and event information. If you choose to supply your postal address in an online form, you may receive mailings from us as well.
No Sharing of Personal Information
MaxQ never sells, rents, leases or exchanges your personal information with other organizations. MaxQ assures you that the identity of all who contact us through this Web site will be kept confidential.
Security
MaxQ is committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. MaxQ uses Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. Any information you enter is encrypted at your browser, sent over the public Internet in encrypted form, and then de-encrypted at our server. Once we receive your credit card information, it is accessible only to a small number of trusted MaxQ employees who have been specially trained in processing this information.
Cookies
From time to time, we may send a “cookie” to your computer. A cookie is a small piece of data that is sent to your browser from a Web server and stored on your computer’s hard drive. A cookie can’t read data off your hard drive or read cookie files created by other sites. Cookies do not damage your system. We use cookies to recognize you when you return to our sites, or to identify which areas of our network of Web sites you have visited (i.e., e-commerce sites, etc.). We may use this information to better personalize the content you see on our sites. Many Web sites place cookies on your hard drive. You can choose whether to accept cookies by changing the settings of your browser. Your browser can refuse all cookies, or show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Web sites may be diminished and some features may not work as intended.
Children’s Online Privacy
We are concerned about the privacy of young children and do not knowingly collect any personal information from a child under 13. We encourage you to become involved with your child’s access to the Internet and to our site in order to ensure that his or her privacy is well protected. To read more about online safety and how to become more involved with your child’s online experience, visit the Federal Trade Commission Web site. You may also benefit from the information and resources available on ProtectKids.com.
Ownership, Copyright & Trademarks
Ownership, Copyright & Trademarks Customer agrees and acknowledges that MaxQ is the owner or licensee of all rights on the website and the materials that appear on the website and that you will not challenge those rights or do anything that might impair or damage those rights. This website is protected by copyright, trademark and other laws of the United States and other countries. Any unauthorized use of any material on the website may violate such laws. The trademarks, logos, and service marks used and displayed on this website (the “Trademarks”) are registered and unregistered trademarks of MaxQ. Under no circumstances may you use any of the Trademarks, whether owned by or licensed to us. Nothing on the website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademarks without the written permission of the Trademark owner. If you make any copies of the website, or portions of the website, such copies must include the appropriate copyright, trademark, or other proprietary notices.
Governing Law and Jurisdiction
This agreement and any sales hereunder shall be governed by the laws of the State of Oklahoma, without regard to conflict of law rules.
Warranties; Limitation of Liability
Customer represents, acknowledges and agrees that MaxQ has not made any representations or warranties, direct or indirect, express or implied, as to any matter whatsoever, including without limitation, the design or condition of any product, or any product’s merchantability or its suitability or fitness for any particular purpose, the quality of the material or workmanship of any product, and all such warranties are expressly excluded hereby. To the maximum extent permitted by applicable law, in no event shall MaxQ be liable to customer for any special, consequential, incidental or exemplary damages arising out of or in any way connected with this agreement or any product provided to customer, including but not limited to damages for lost profits, or loss of use, even if MaxQ has been advised of the possibility of such damages. The foregoing limitation of liability shall apply whether any claim is based upon breach of contract, warranty, negligence, or other tort, breach of any statutory duty, principles of indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise.
Product Warranty Information
As an expression of our confidence in the quality and workmanship of our products, MaxQ wants its products to be free from defects in materials and workmanship during normal use by the original purchaser of the product. If a MaxQ item proves defective in materials and workmanship during normal use by the original purchaser of the product, MaxQ will arrange for replacement or repair. To review or receive repair or replacement information, please contact MaxQ, email to sales@packmaxq.com.
Sales/ Pre-Purchase
- As needed, we will gather your requirements (performance, size, weight, costs) and recommend the most optimal packaging solution.
- We will provide an electronic version of a MaxQ price quote or proposal with SKU#, system description, components, product and component pricing, volume discounts (if applicable), and shipping estimate/options (if applicable). Shipping lead time.
- As needed, we will provide the necessary documentation in addition to our W-9 form to enroll MaxQ as an approved vendor in the customer’s vendor management system.
Order Processing/ Fulfillment
- We will acknowledge PO receipt within 24 business hours and will respond back to the customer (per PO instructions) via e-mail, with an estimated ship date for the PO. For larger (non-inventory item) orders, the estimated ship date will be provided within 5 business days after the PO receipt.
- We will notify the customer of any changes to the ship date within 24 business hours of identifying any issues that may cause a delay in shipping. The notification email will contain an updated ship date. (Before the day of ship)
- We will notify the customer within 1 business hour should an issue arise on the day of the scheduled ship date that will cause the order to be unable to ship. We will provide a new estimated ship date within 24 business hours after accessing the issue causing the delay.
- We promise to ensure that the SKU#s, respective components, customization requests, quantities, and shipping instructions in a packaged order match those in the corresponding customer purchase order. For any missing information or confusion, we will call/email the customer for confirmation. If confirmation is needed, we will wait to process the order until we get confirmation from the customer.
- We will email the customer with carrier details and tracking information within 12 business hours after the order has shipped.
Post-Sale Warranty, Service, Support
- We shall deliver a “zero defect” product out the door. Every order, every SKU#, every unit to all of our customers.
- Our products have a 90-day mfg. warranty (workmanship) from the date of shipment to replace or provide in-field service of any defective products free of cost to customers. Shipping damages are not covered.
- We shall investigate any shipping damages and provide a solution should the customer notify MaxQ within 7 business days after receiving the order. MaxQ will provide a solution to the inquiry within 10 business days of the notification.
- We shall notify customers of any quality issues that may adversely impact product performance. This may arise from MaxQ day-to-day or internal audits.
- Where applicable, we will give a 30-day email notice to customers of any price changes, or product discontinuities.
- We will provide technical assistance in validating and implementing our current/existing solutions, to ensure compliance with current/existing AABB standards and product specifications.
- We shall send a 60-day notice to customers of any product service life or calibration expirations.
Payment and Purchases Policy
We accept Visa, MasterCard, Discover, and American Express. All online orders are processed through 128 bit SSL encryption to protect your credit card information during your online transaction. All prices and figures are listed in US Dollars. The order will not be shipped until the funds have cleared in MaxQ’s account.
Pricing and Availability Policy
Please understand that the receipt of an email order confirmation does not constitute the acceptance of an order; it confirms that our system has received your order. Verification information may be required prior to the acceptance of any order.
MaxQ reserves the right to correct any rare pricing errors or other errors on its website, to limit the order quantity for any item, and to refuse service to any customer.
Shipping Policy
Orders are shipped according to the lead times quoted at the time of purchase. All orders are shipped via FedEx, UPS or comparable carrier. Processing time of your order can vary from 24-48 hours depending on product availability, or in some cases up to 3-5 business days. Orders shipped by ground service average 4-10 business days from date of shipping to reach its destination. Expedited shipping options available upon request. Additional charges may apply depending on weight. We will notify you of any additional charges before shipping. When calculating actual ship date, please do not count Saturdays, Sundays or Federal Holidays. DHL will not ship to P.O. Boxes. Please include a complete street address for all orders. If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt. Larger quantities are quotable for shipping.
Any extra charge incurred for additional services, such as purchaser’s carrier or special handling at the destination, must be paid by consignee. Title and risk of loss pass to Purchaser on delivery to the common carrier. If product was damaged or lost in transit, recipient must file claim with carrier.
Shipping and handling charges will be applied to each order. Customers will be advised of shipping and handling charges at the point of purchase order. Orders will not be processed without the purchasing agent’s knowledge of shipping and handling charges. Dependent on the item’s amount and or the value or nature of the items sent, some orders will be sent with “signature required’ and will not be left at shipping address. You agree to be responsible to be present for delivery of your order or reshipping, handling and or restocking fees may be charged.
Please call or email us to order, no local pickups.
Cancellation
In most cases once an order is placed, we are not able to cancel that order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for cancellation. If your product has been shipped and you refuse delivery, you will be held responsible for the cost of shipping in both directions and possible restocking fees will be applied.
Restocking fees: Some product returns require a restocking fee when returned. Please understand that when a product is returned, a decent amount of work goes into the return process, and this service fee allows us to keep our retail costs low, and our quality of service levels high
Refused shipment/undeliverable package
If you refuse a package upon delivery or your package is undeliverable due to customer error or oversight, we must charge your card for the shipping costs and handling fees caused by your decision. This policy applies even if your order was originally shipped to you free of charge.
Return Policy
All sales are final. Customer satisfaction is our number one policy. If for any reason you are not satisfied, please notify us immediately so that a customer service representative can answer any questions you may have or assist in resolving any issues you may experience.
Order inspection: Please inspect all orders immediately upon receipt. If you note any damage or missing items in your order, please report within seven (7) business days of delivery by calling us at 405-466-5629 between 9:00 am and 4:00 pm CST.
Special or custom orders are final and may not be returned. The return department makes it easy to return an eligible item.
Eligible items include: products not ordered by customer, incorrect order quantities or product, or damaged/defective products. Any eligible item must be returned within thirty (30) days of receipt in unused, unopened and like –new condition and contain all original product packaging and any accessories. Returns must be shipped via a traceable method, such as USPS, UPS or FedEx. To begin the return process, call us at 405-466-5629 between 9:00 am and 4:00 pm CST.
Defective Product: If there is a manufacturing defect with our product, please contact us immediately.
Contact us by email: sales@packmaxq.com with any questions via phone at 405-466-5629 between 9:00 am and 4:00 pm CST.